All regular orders (less than 50 luggage tags),  for locations in Canada and the USA are shipped via Canada Post Express!  For large orders (more than 50 tags) MyLuggageTag reserves the right to choose whether to send the product by Canada Post Express or by a courier of their choice.   For all orders outside of Canada or the USA please contact us for shipping rates. 

In most cases the luggage tags will be shipped within 48 hours of getting a confirmed order, (i.e. an order that is paid via Paypal, Visa or Mastercard).  

We ship according to Canada Post's Holiday shipping schedule (located here).  Within Canada it generally takes 4-5 business days from the time of shipment for you to receive your package.  For our U.S. shipments it may take up to 14 days from the time of shipment for you to receive your package.  Shipments to countries other than Canada and the USA it may take more than 14 days for you to receive your package.

Customer Satisfaction is our number one goal at MyLuggageTag.com.  We want you to be happy with your Tags! That is why we have implemented a 30-day money back guarantee, minus a 5% restocking fee.

If for any reason you are unsatisfied with your tags, contact us immediately (no later than 30 days past your shipment date).  Contact us via email at myluggagetag@mts.net, documenting the nature of the return.

To return an item, please follow the proceeding steps:

1.     Tags must be return shipped within 30 days of shipping date.

2.     Use the original packaging and enclose the original documentation. (Use your own discretion when reusing packaging)

3.      Write the return authorization number (RAN) on the return address label on the box. 

4.      Please include the documentation advising us on the nature of the return.

NOTE:  You must obtain your RAN from us before returning your tags. All tags returned to us without a RAN number will be returned to sender.

To obtain an RAN please contact us at the above mentioned email address:  myluggagetag@mts.net.  This way we can discuss your personal situation further.  We are very customer oriented and want you to be happy with your purchase!