Return Policy

Order Cancellations:

Once an order is placed an begins the fulfillment process, it becomes difficult to cancel. Should you need to cancel an order prior to shipment we will do our best to stop it. However, if we are unable to stop it from shipping then it must go through the return policy and procedures. Special orders may not be cancelled. To attempt a cancellation please call us immediately and /or e-mail us. The order should not be considered canceled until we have acknowledged that we were able to stop the shipment. Again, there is no guarantee cancellation once the order is submitted!

Product Returns in General: the following applies to the “As Seen On TV” Product line, other lines will either post a specific returns policy or follow this policy, please note some products have specific policies which can be found the “Fast Facts” section of the item description.

Shipping & Handling: All returns must be sent to us prepaid, ALL Shipping and Handling charges are an expense paid to a third party and are NON-Refundable.

Drop Ship Returns typically small orders less than $300

45 Day Cycle: 15/15/20%

Time to request and RMA: 30 days from delivery date to request an RMA, 15 days from RMA issue date to return the product to our warehouse.

Return for exchange or refund.

Types of returns accepted: All returns for any reason

Exceptions: EXCHANGES ONLY on tapes, videos, DVD’s, CD’s and video games. Some items may have special return policies. Such policies will be indicated in the “Fast Facts” section of the product’s online listing. Incomplete product will not be refunded.

20% restock fee for all non-defective merchandise.

Must be a drop ship order being sent to a consumer.

Not valid for orders intended for resale bulk purchases

Obtaining an RMA:
If the original order value was less than $300 and was a drop ship order then you may obtain an RMA online once you have logged in under “My Account” link. Obtaining an RMA does not guarantee the return will be exchanged or refunded. We reserve the right to inspect and determine the policy which applies at the time of arrival to our warehouse. NOTE: All returns must have a valid RMA on the label or our warehouse will refuse the package.
Shipping Damage:

If you receive an item that is broke due to shipping damage or some other event prior to its arrival. You MUST make a claim within three (3) Business days. If the claim is made within three business days we will issue you a prepaid label for you to return the product and will send you a replacement at no additional cost upon receiving the returned item. If you are in need of the product quickly, you may elect to have us send the replacement in advance along with the prepaid return shipping label. If this option is elected you will be charged for the entire cost of sending you the replacement in advance, this charge will be refunded once we have received the return product. In some cases we may instruct you to hold the product for inspection and pickup by the Carrier, such as UPS. In other cases you will be instructed to bring the product labeled with our prepaid return shipping label to the nearest UPS Store or Post Office for drop off. If the item is returned but determined that it was damaged after its delivery and not prior to its delivery, then the standard return policy will be applied and all of the additional cost will be at your expense. We reserve the right to be the sole determining party as it relates to this policy. If the claim is not made within three business days, our standard Return Policy and Procedure will apply.

Returns for: International drop ship orders (not currently offered).

To qualify the order must be a drop ship order being sent to a consumer internationally. This policy is NOT valid for orders intended for resale bulk purchases or for orders shipped within the USA. You will be responsible for all inbound and outbound shipping and handling cost including any brokerage fees, taxes, or duties.

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