The Fragrance Shoppe Essential Oils FAQ.

Does The Fragrance Shoppe have a minimum order requirement?

NO! Your company or business size does not matter. We are happy to serve any customer who are involved with resale of essential oils or the use of essential oils in your manufactured products or services and individuals.

What is the typical order turnaround time after placing our order?

Our supplier has continued its commitment over the last 8 years to be THE FASTEST SHIPPING ESSENTIAL OIL COMPANY IN THE WORLD. 99% of orders placed on our website by 10 A.M., Central Standard Time, Monday-Friday, are shipped out the same day! If you have any experience at all with other vendors, you know that same day shipping in this industry borders on the ridiculous. Our supplier is able to achieve its quick turnaround because they maintain a huge inventory at all times and don’t wait until they receive orders before they place orders to their growers and distillers.

Our fast shipping times allow us to be very convenient for many small companies who can’t afford or don’t want to tie up precious capital in purchasing larger quantities that will take them many months to sell. We have many clients who never stock any oils at all but simply place orders with us as their orders come in because they know they can depend on us to get their orders shipped quickly and without mistakes.

What is the conversion from pounds to kilograms?

Most of our essential oils have been converted from kilograms to pound sizes for easy understanding by our customers request. We highly recommend that you commit the conversion factor to memory because you will get better deals when buying in the kilogram sizes and it will be useful for you to know the conversion when comparing our prices to other US competitors who only sell in various pound sizes.

What shipping methods do you use?

Currently in most orders we ship UPS. No USPS on essential oil orders.

Returns

We cannot accept returns or give credits on orders after 10 days from date of receipt of your order. Returns must be in usable condition. Goods returned not due to our error will be subject to a 35% restocking fee. Please email us request for RMA number. and you will get a reply stating the credit amount that you have minus the 35% restocking fee. All returns must have an RMA number supplied by our staff. Once your return request is approved you will be notified of the amount of the IN STORE credit that you will receive. All credits must be used within 1 year of the issue date.

Claims

Any claims concerning lost or damaged shipments must be submitted to us by fax or email within 30 days of ship date in order for us to consider your claim. All packages are insured for the full value, so if it is lost or damaged by UPS then it will be covered, but in some cases we may have to wait until UPS reimburses us before we resend your order. It could take up to a week for UPS to honor a claim. Fortunately there has been a very small damaged package rate because the use of the most durable containers in the industry and everything is packed and shipped with extraordinary care and diligence. We pride ourselves on the lowest damage and shipping mistake rates of any e-commerce business on the internet.

Order Status?

Customers will receive an email directly from UPS with your tracking number when your order ships. You can use this tracking number at www.ups.com to see the exact location of your package at any time. If you placed your order before 10 A.M. CST Mon-Fri, then your order should have shipped out the same day. Many times the tracking emails from UPS get mistaken for spam by many of the various email spam filters out there so make sure that if you use such a program that you create a rule to accept all emails from ups.com or you may never see your tracking notification.

Did my order go through? I never got an email confirmation!

Sometime spam filters catch our order emails. Please update you spam filters to accept any emails coming from thefragranceshoppe@thefragranceshoppeonline.com in order to avoid such problems. We can send a confirmation again from the Order History/Status page. You order can always be verified by checking your order history from your account details by clicking on you login name in the upper right hand corner of the screen.

Shipping Information: 

We use UPS services, however US Mail services are available to all 50 states & APO/FPO addresses.  If you want your package shipped to a P.O. Box, you should also choose US MAIL Service.

All instock items please allow a 2 - 3 business day delivery time.  Any out of stock items please allow 5 - 7 business day turn around time for delivery.  If we don't have items in stock at the time your order is placed you will be notified immediately via e-mail.

PLEASE NOTE:

• If all orders exceed $35.00 free shipping will apply using US Postal Service. Does Not Include International Orders.

• If all orders less than $35.00 shipping charge of $9.95 will apply per package using US Postal Service. Does Not Include International Orders.

NOTE: All packages does not mean per items ordered unless you order just one product.  Several products can be packaged together  in one box.

Returns & Exchanges:

If you are unhappy with any item you receive, you may return the item as long as it is in its original, unopened/unused condition within 30 days of the delivery date for a full refund, please read below on return policy for cosmetics and skincare items.  Unless the product was defective leaving us, we do not refund shipping charges.  If your order qualified for free shipping - our actual shipping cost will be deducted from refund.  A 35% restocking fee may be imposed on cancelled orders.

ADDITIONAL TERMS WHICH APPLIES FOR FRAGRANCE ITEMS:

Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.

Order Online:

Our easy to use and secure online site is designed to make your online shopping experience simple and safe.  Our secure server software (SSL) is the industry standard and among the best available credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Tax:

Thefragranceshoppeonline.com is a Alabama-based company.  State law requires us to collect sales tax of 9% on all orders shipped within Alabama.  All orders outside of Alabama are exempt from sales tax.  If you are ordering outside of Alabama and sales tax appears on your order, please change the "Shipping" destination on the shopping cart before you submit your order.

Credit Cards Accepted:

We honor the following major credit cards: Visa, Mastercard, Discover Card, American Express.

Order by Phone:

If you need help with your order or prefer to speak with some over the phone, call us at (251) 575-9908.

 Sending a Check or Money Order:

We will honor your personal check or money order.  E-mail us at thefragranceshoppe@thefragranceshoppeonline.com to verify the availability of the item you would like to purchase and a representative will contact you with the total amount for your purchase.  Orders with money orders are shipped the day of receipt.  We may hold check orders for up to 5 business days for your check to clear before shipping.

Make Check or Money Orders payable to,  The Fragrance Shoppe, and mail payment to:

The Fragrance Shoppe 

136 North MT Pleasant Ave. 

Monroeville, AL  36460

Back Orders & Out of Stock:

We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an e-mail to let you know when to expect it or we can offer you the item in a different size or package.  You can decide to either have us ship it to you, or you will have the oppertunity to change or cancel your order.

Any questions please contact us at:

email: thefragranceshoppe@thefragranceshoppeonline.com

Mail: The Fragrance Shoppe  

136 North MT Pleasant Ave. 

Monroeville, AL  36460

Phone: (251) 575-9908 

International Order Policy:
We receive inquiries almost daily from customers outside the United States who are interested in ordering our products. The following policy has been currently developed to address the needs of those customers. We are working diligently for better international shipping.

To place an international order, please gather the following information and send it to us in an email: thefragranceshoppe@thefragranceshoppeonline.com

• The list of items you would like to purchase.
• Your complete shipping address (must match the verified address on file.
• We will calculate the total for your order including shipping, handling and insurance, and we'll send an "Invoice" to you.

Once payment has been completed, we will process your order and ship it.
The customer will be responsible for the full cost of shipping and insurance. When possible, orders will be shipped via Priority Mail International Flat-Rate Box service. All other orders will be shipped via Air Mail Parcel Post. Please note that international shipping is prohibitively expensive for large items.