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If you are an existing customer, and would like to open a service ticket, please provide the following information:
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Frequently Asked Questions

Business Telephone Systems

How do I change the time on my system?

For NEC DS1000, DS2000, and DSX Systems, from Ext. 300 press #83 (#TD, for “time and date”.  Enter the time in military format, then press HOLD.  Enter the date in the following format:  MM/DD/YYYY.  Press HOLD to save, and SPK to exit. 

For NEC Elite and IPK systems, from Ext. 100 or 101, press FNC or Feature 9  #.  Enter the correct time with the keypad, using the Recall button to toggle between AM and PM.  Press HOLD to save.  For the date, enter digits 1-7 for the day of the week (1= Monday, 2= Tuesday, etc.), and use keypad to enter date.  Press FNC or Feature to save.

Can I change the ringing of my telephone?

For NEC DS1000, DS2000, and DSX Systems, press #725 (#RAL for Ringing Access Line).  All buttons that are lines will light up.  Press the line key you would like to change, and the indicator light will change to indicate the status.  To make the phone ring, press the button until the light is solid green.  Slow flashing green is a Night Ring, fast flashing green is a delay ring, and a red lamp indicates No ring, or Lamp Only.  Press all appropriate line keys until they have the correct setting.  To exit, press SPK button.

For NEC Elite, IPK, and Professional Systems, please contact our office or open a service ticket to request this change.

How do I change the main greeting of my voice mail’s automated attendant?

Each system is customized with your specific instructions.  To receive a copy of your customized instructions, call our office or open a service ticket.

How come when I plug a phone into an empty jack, the phone doesn’t work?

Your digital telephone system requires a direct connection between the system cabinet and each telephone.  The telephone itself has no intelligence.  It receives all of its functionality from the system port it is wired into.  When your system was installed, each telephone was connected to a designated jack.  Your office may have additional spare jacks which are not connected to telephone system ports.  If you would like to move or add an extension, please call our office or open a service ticket.

Can I move phones without having to re-record my voice mail greetings?

Per the note above, your digital telephone system requires a direct connection between the system cabinet and each telephone. Because the telephone itself has no intelligence, in order to switch phones (including voice mailbox info) we will need to physically move the wiring connection. If you would like to move an extension, please call our office or open a service ticket.

Can I temporarily change my outgoing message?
Yes, this is a great way to handle changes in schedules due to Holidays (or Hurricanes!) Your system may allow you to set up an Override message, which will play a different message while active.  Each system is customized with your specific instructions.  To receive a copy of your customized instructions, call our office or open a service ticket.

Security Systems

How do I change the time on my system?

Press *6, plus your master access code.  Press 1 for time and date programming.  Enter the time in 24 hour format (HH:MM), followed by the date (MM:DD:YY).  Press # to exit.  It may take up to a minute for the keypad to display the new date and time.

How do I add or delete a user?

Using your master code, you can add and delete users to the system.  For complete instructions, download the user guide (see link at bottom of page).  The  information regarding user codes  is found on page 11 of the printed version(page 15 of the pdf file).

Page 4 of the printed version (page 8 of the pdf file) has a useful list that you can keep somewhere safe to maintain a list of the codes assigned to your users.  This will eliminate the guesswork when the time comes to delete or change a code.

Also, if you do add or delete users, please remember to update your access list at the Central Station, by calling 1 800 432-1429, so that they have an accurate list of people that are authorized to have access and updated info on who to notify in the event of an alarm.  Be sure to have your passcode when you call.  Or, if you prefer, call our office or open a service ticket.

The system is beeping.  How do I make it stop?
If your keypad displays a trouble light or a red triangle, press *2.

This will give you a numeric code to identify the trouble (see note below on identifying trouble conditions).  To acknowledge the trouble, press 9, then #.  This will temporarily stop the beeping. 

There is a trouble light on my keypad.  What does this mean?

If your keypad displays a trouble light or a red triangle, press *2.

This will give you a numeric code to identify the trouble:

If the code comes up “1”, call our office or open a service ticket.
If the code comes up “2”, that indicates a loss of AC power.
If the code comes up “3”, the telephone line is out.  Have the telephone line checked.
If the code comes up “4”, that indicates the system has had a failure to communicate with the monitoring center.  Call our office or open a service ticket.
If the code comes up “5”, that indicates a zone or sensor fault.  Call our office or open a service ticket.  To arm system, see instructions to bypass the faulty zone.
If the code comes up “6”, it indicates a tamper condition.  Call our office or open a service ticket.
If the code comes up “7”, it has a wireless sensor with a low battery. Call our office or open a service ticket to have the battery replaced.
If the code comes up “8”, the time and date needs to be updated.  This requires master code.  See note above regarding time and date changes.

Why can’t I arm my system?

Does the system show a green “Ready” light or Check mark?  If not, press # to identify the open zone.  Refer to the keypad to find the zone, and close door/window.  Ready light or check light should come green to indicate the system is ready to arm.

How do I bypass a zone?

For complete instructions, refer to your user manual, or download a copy below.  For most panels, press *1, plus master code (or access code if permitted).  Enter 2 digit zone designation for bypassed zone, then #.  The system should show a ready to arm indicator.

How do I report a false alarm?

In the event of a false alarm, immediately contact the monitoring center at 1 800 432-1429, and provide the your name, business name (if a business), address,  and a valid passcode. 

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