Do you offer franchises or wholesale dealerships?
No, we do not offer franchises or wholesale dealerships; Jewelry Paraiso retail store is company owned and operated.
I saw an item I wanted now is not there anymore, I just can’t find it in the Collection. Is it still possible to order this item?
Sometimes we do have the items even if there is not in the collection anymore, but you will have to provided the code or the sku's, most of our pieces are unique pieces and once they are sold it is not possible to have them back unless advertise, but you can sent an email with the right information and if Jewelry Paraiso still have the piece, we will be more than glad to let you know.
What is the Jewelry Paraiso Craftsman Guarantee of satisfaction?
Each piece of jewelry in our current line is guaranteed to satisfy you in every way. If for any reason an item in our current line does not meet your full expectations, just return it in new condition with proof of purchase within 60 days for a refund, or exchange. After 60 days, or without proof of purchase, items in our current line that are in new condition are eligible for exchange . (Note: Special Made-to-Order and engraved items are non-returnable.
Can I return, exchange, or repair an item?
Yes, as long as it complies with our guarantee (see above).
I placed my order yesterday, but today I found another item I want to add to my order. What should I do?
Once an order is completed, the next order is treated as a totally separate order. Another order will have to be placed. If the item(s) are in stock, we will ship within 24 hours.