Where do We Ship Internationally?
We ship to many countries such as: Canada, Singapore, UK, Australia, UAE, Hong Kong and many other locations.
What products do you Ship Internationally?
We ship the cervical traction neck pillows and linear gravity pillows internationally. We also ship traction units, posture supports, hot and cold packs and home therapy products.
How Do You Ship?
We ship via the Post Office, through Global express Mail and Priority Mail.
We do not ship via fedex, UPS or DHL for international customers. Recently as of October 2016 we have started to ship with APC. This international shipping service allows us to pay the customs fees for our international customers and makes the process of shipping to other countries more cost effective. Overall, a better experience for our international customers.
How Can I Make Payment?
Payment must be made via Paypal. Paypal is simply a way to make payment. We will email you an invoice for payment.You do not need a paypal account to make payment. We do not accept payment for international orders over the telephone.
Once you receive the invoice, you can use any credit card to make payment: visa, mastercard, amex, discover etc.
What Do You Need For Shipping?
Once we receive payment, we will need your full mailing address, telephone number and email address. Even if you filled out our international order form, we still may email you for confirmation of the address.
What happens If the Address I Provided is Not Correct?
The package will come back to us. You will not be refunded the shipping cost. You will be send another invoice for shipping.
How Long Does Shipping Take?
Shipping takes approximately 8-17 days, sometimes longer. Please note that the post office/ APC does not always update their system right away. We drop off pkgs right away, but the US Postal System does not always update it once it arrives at the post office. Please be patient with international shipping.
Will I be Charged a Customs Fees, once the package reaches my Country?
Yes this is possible. The post office may add custom fees once the package crosses the border. We do not have any control over the custom fees. You are responsible for these fees.
Can you Lower the Value of the Package when you Ship to Us?
Please do not ask us to lower the Value of the item when we ship via the post office. If a package gets lost, this information is necessary to file an inquiry/claim with the post office. Then we will be able to reship the item.
I have a International Billing address, but US Shipping Address. Can I order on the Website?
No you must contact us
to order. You will not be able to order directly on our website through our regular order form. Simply contact us via this international order form, or contact us via email, and we will email you the shipping cost and quote. We will ship to you USA address via fedex and provide you with the tracking information as well.
- Customer Service at the Neck Pain Relief Shop