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Order Tracking
If any of your order included Genuine Scooter Co. parts it will take approximately 2 weeks to arrive at your address.
Order Number
You can find your order number on your invoice that was sent to your email address or by logging in below.
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You can view the details of your shipment by entering the waybill number at one of the following links.  USPS or UPS.

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Please Note: All orders placed August 1st-20th will be delayed. Our online store crew will unavailable. We are sorry for the inconvenience this will cause.

 
WE WILL BE CLOSED THE FOLLOWING DATES:

August 1 - 3
September 7
September 28
November 28 - 30
December 25 - end of 2024  
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Service and Repairs
We are currently accepting most makes and models of gas powered motor scooters for service and repairs. We accept scooters for repair during regular business hours on a first-come, first-service basis. If your scooter is running great and just needs routine maintenance (ex: fluids, tires, drive belt) please call to schedule an appointment and we can do the service while you wait. Scooters are accepted only during business hours so please do not leave your scooter outside our building after store hours.  
We want you to be thrilled with our service.  If you experience a problem regarding our repairs on your scooter, please bring it back within 30 days so we can make it right.  Vehicles that are not picked up upon completion after 3 business days will be charged storage fees of $10/day unless arrangements are made with management.  After 30 days property will be considered abandoned and sold.
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All parts orders should be placed through this website.  
For assistance please email us at parts@thescooterlounge.com.  
We do not take phone orders.