Stores Online, Inc. Customer Service Blog
Customer Service Blog
    • You can now enable or disable individual choices from a product variation list. This can be done by opening a list variation, and checking or unchecking the 'Available' checkbox for the choice.

  1. You can now generate a keyword analysis report similar to what was available previously. This feature is available in Pro & Platinum accounts.

     To generate a keyword analysis report, you go to a page, click the analyze button, and then go to the reports tab.

  2. Example letter to send out requesting to Trade Links:

    Subject: Link Trade Request

    "Greetings, my name is_________, and I'm the webmaster for (name your website). I came across your (name their web site) whatever.com while surfing and I think we could both benefit by trading links.

  3. Stealth Linking:

    Many popular sites and vertical portals contain a forum or message board.Forms allow visitors to edit the content of the page by adding posts. These posts can contain links to your site!

    1. Search for forums relevant to your product
    2. Create an account and sign in to the forum.

  4. Definitions:

    Blogs- A blog (short for web log) is a website where journal-like entries are made and publicly displayed in reverse chronological order. 1Forums- An Internet forum is a web application for holding discussions and posting user generated content.
  5.  

    Text Format

    · From this tab, you are able to administer over the forum, blog, or message board.

    Herein, you can add new posts to the thread, audit replies (posts) from visitors, rate the posts, and delete old or unwanted posts on the forum, blog, or message board.

  6. Steps to setup the RSS Feed through the builder using the Forums.

    To Setup your RSS Feed you will first need to click on the Site tab on the top and then click on the Sub tab Forums on the right side. Then you will click Add to create a Forum.
  7. This is for those of you who are using Outlook Microsoft. This Blog will help better organize your task through out the week or month.

    Adding An Microsoft Outlook Task

    Open your Outlook.

    1. Left Click on Tasks in the Folder List

    2.

  8. Step 18. Generate sitemap.xml file.

    a. Go to “www.sitemapdoc.com

    b. Enter URL Here http://“www.

  9. Steps 1-9: Setting up and Logging into your account.

    Step 1. Goto www.google.com.
    Step 2. Click on “Business Solutions
    Step 3.
  10. MISCELLANEOUS INFO

    Firefox is the preferred browser for working with StoresOnline, especially on a Mac.

    To clear cookies and cache,, click on “Firefox” in the menu bar and then click “Preferences”.

    (same as Tools>Options in Windows)

    Chat support should work on newer Intel based Macs using the Firefox browser with no extra steps or downloads.

  11. KEYBOARD SHORTCUTS

    Copy , Cut, & Paste*

    Action Shortcut

    Copy ı + C Cut ı + X

    Paste ı + V

    *If using OpenOffice applications for word processing, spreadsheets, etc, then the shortcuts remain the

    same as traditional shortcuts for the equivalent Microsoft applications: Word, Excel, etc.

  12. Thank you for joining us this week. We will pay tribute to all of our MAC users with some TIPS on how to better utilize your MAC when building your webiste. You will read about different ways you can approach ceratin tasks and find short cuts. Easy as 1-2-3.  

    Support Tips for Apple's OS X for Macs

    Using FTP/FileZilla

    1.
  13.  

  14. Happy Holidays!

    We are approaching the Hoidays and I know that we will be spending our time in one paticular place in the Store Builder more than we ever have throughout the year! Can anyone guess?.

  15. MAP Price 

    MAP stands for Minimum Advertised Price.  This tool gives you the ability to show the MAP price until you get to the shopping cart, then the sale price will take its place.

  16. Last week we discussed Site Review and what you should be looking for in a site and most importantly what you should have on your site. This week we will go through Site Navigation and why it is very importatnt. 

    This will teach you about why site navigation is critical to a website and what the benefits are in having an easy-to-use navigating site.  Here are the steps in creating an easy-to-use navigating structure.

  17. Custom Site Elements: 

    Custom Site Elements allow you to further customize your site's navigation. The site elements are the small links that appear at the very top of your site, usually above the header. Until now, there have been pre-set links to choose from such as View Cart, Login, Order Tracking etc. Now you can add links and text of your choice to this section of your site. 

    Simply navigate to the Site menu and the Elements submenu, select Custom from the drop down menu, and click the Add button.

  18. This week I would like to go over some very importanat information on what to look for in a good website. This information will better assist you in understanding what you need to keep in mind when building your website. Below is an outline and explanation of several different parts to your website. As you go through this information I would strongly suggest that you check your website for these things. In order for this to be more effective I would do them at the same time and make sure you check them off as you go.

  19. Definitions:

    Blogs- A blog (short for web log) is a website where journal-like entries are made and publicly displayed in reverse chronological order.

    Forums-An Internet forum is a web application for holding discussions and posting user generated content. Internet forums are also commonly referred to as web forums, message boards, discussion boards, (electronic) discussion groups, discussion forums, bulletin boards, fora (the Latin plural) or simply forums.

  20. This week we will be touching on the Google Base Feature and Step by Step instruction on how to utalize this functionality.

    Google Base was formally known as Froogle. This is a tool that will allow you to easily submit all types of online and offline content and make it searchable on Google. You can describe your item with the information you would like included which is what your customers will see when you are found.

    Information below will allow you learn how to set up your account with easy 1-2-3 step instructions.

  21. Calendar Feature

    The new Calendar Feature in StoresOnline Pro lets you add calendars to be displayed on your website. You can customize each calendar that you create with the details of special promotional events or any other important date that you want the visitors to your site to be aware of. 

    Start by adding a new calendar from the Calendar Tab from within the main Pages Menu.

  22. Being able to find the right products that you would be interested in selling on your sites is one of the KEYS of being successful on the internet. Storesonline provides some resources that would help you search these products to find out whether there is a market out there on the net. Below you will find information on these tools and what the benefits are for each one.

  23. Introduction

    Product research is the key to success. In fact, the more you know about product research, the more prepared you'll be to start your new business. In this tutorial, we will discuss the process of product research and introduce the tools you can use for effective, in-depth research.
    Discussion

    New merchants often start out with what is potentially the most daunting of tasks: choosing a product.
  24. Operation DropShip Beta Tester Program

    We all know that one of the biggest steps to setting up a site is finding the product you want to sell. StoresOnline has a list of dropshippers in Merchant Services that would serve as a tool in assisting our merchants on where to go to find the products they are interested in.

    We have recently added a new link to our list of dropshippers called Operation Dropship.

  25.  

    Optimizing Your Conversation Rate
    (Google Adwords)

     

    History of Page Search


    - GOTO.com established Page search in1998.  GOTO later changed its name to Overture, which was acquired by Yahoo. 
    - Goto/Overture/Yahoo based its searches on "Linear Bidding" or "RPC" Rate Per Click.

  26. Content is also located in Merchant Services, login to Merchant Services and search the term "Blog"

    Blogs



    Introduction


    In this article we will go over blogs. A blog (short for web log) is a website where journal like entries are made and publicly displayed in a reverse chronological order. We will show you how to set them up, why they are important and how they work.
  27. Meta Tag Overview

    What are Meta tags? This is information inserted into the "head" area of your web pages. Other than the title tag (explained below), information in the head area of your web pages is not seen by those viewing your pages in browsers. Instead, Meta information in this area is used to communicate information that a human visitor may not be concerned with. Meta tags, for example, can tell a browser what "character set" to use or whether a web page has self-rated itself in terms of adult content.
  28. I wanted to take a moment to remind our customers of the fastest, and most efficient ways to contact customer support. As you may know, we offer both live phone support and live chat support. Telephone support is an excellent way to speak with a rep on the phone to answer any of your technical or marketing related questions.

    Telephone Support is open Monday through Friday from 7am to 6pm Mountain Time. The phone number is (801) 434-8582. We strive to answer our phones within one to two minutes.
  29. Often, we get requests from our merchants to be able to use FTP to manage their sites. I'll break this article into two sections, one for our StoresOnline Pro customers, and one for our StoresOnline 4.0 customers. If you're not sure which version of StoresOnline you are using, it's really easy to find out. When you login to StoresOnline with your license number and password, you will see for users of Pro, you will see "Roles" on the right hand side of the first screen. For 4.0 users, that tab is not located there.
  30. Google Adword

    Customer Service Contributor for this weeks article: Lipina Lolohea



    In the past, we have suggested to bid low and bid-out. This was referred to as a "linear bid", but Overture has abandoned this type of marketing and has moved to go along with what Google is doing now. The type of bid on sponsored links that Google uses is called "Quality Score Bids. There are four factors that come into play:

    1: Bid: Setting up the cost that you are willing to pay per click.

  31. Toolbars for Marketing Reconnaissance


    Customer Service Contributor for this weeks article: Chris Perry


    This document is also available in PDF format, which includes screen shots. To download this document, click here. Please note that you will need Adobe Acrobat Reader to download and view this document. To get a free copy of Adobe Acrobat Reader, View entire article
  32. Private Domain Registration Available through StoresOnline
    As most of you are probably aware, the power behind having your own domain name when dealing with an e-commerce site is powerful. A domain name can build credibility to your site, and can make it easier to remember for repeat customers.

    At StoresOnline, we make it easy and convenient to purchase and maintain a domain name. You can purchase a private registration domain name through www.storesonline.com/domain for as little as $14.
  33. Media Inquiries:
    Jeremy Roberts
    jeroberts@storesonline.com
    801.227.0004 ext. 4663
    Consumer Inquiries:
    800.230.1900

    Orem, Utah – Funding for over 3,000 students from Jordan School District to attend a screening of “American Pastime” has been secured, thanks to help from StoresOnline.

  34. Submitting to Live Directories


    Web directories are large, topical, searchable directories that differ from traditional relevancy search engines because their content is maintained by actual humans--not 'robot spiders' checking your site. Hence they are "live." Web directory personnel checks your site and decides whether to include your website in their index. Sites in the index are found by browsing, by category, or by searching sites in the index with simple keyword matching.
  35. Basic Link Trading


    To download this document (PDF with screen shots), Download the PDF. Please note that you will need Adobe Acrobat Reader to download and view this document. To get a free copy of Adobe Acrobat Reader, http://www.adobe.com

    Trading Links is the simple but effective process of two website owners getting together and linking to one another with the purpose of cross-promotion.
  36. Outbound RSS for StoresOnline Pro


    To download this document (PDF with screen shots), Download the PDF. Please note that you will need Adobe Acrobat Reader to download and view this document. To get a free copy of Adobe Acrobat Reader, http://www.adobe.com

    Setting up your RSS Feed

    To setup your RSS Feed, you will first need to click on the Site tab on the top and then click on the sub tab Forums on the right hand side.
  37. Storesonline RSS Feeds


    What is RSS and what does it stand for?

    RSS is a family of web feed formats used to publish frequently updated digital content, such as blogs, news feeds or podcasts.

    Users of RSS content use programs called feed 'readers' or 'aggregators'; the user 'subscribes' to a feed by supplying to their reader a link to the feed; the reader can then check the user's subscribed feeds to see if any of those feeds have new content since the last time it checked, and if so, retrieve that content and present it to the user.
  38. From time to time, you may receive a phone call from one of our affiliates. The affiliates that we have authorized to contact our merchants are as follows:

    StoresOnline has a few select providers who are authorized to contact you on behalf of StoresOnline. These companies are:
    PMI
    EMS
    Mserve
    Express Village
    Training Solutions
    Tax Club
    ECI
    MSI
    Links4Trade
    NMR
    MRN (Money Resource Network)
    As always, if you have any questions, please feel free to contact customer service.
  39. We have added the Search Engine Optimization (SEO) Research Tool.

    This tool is directly integrated with each PRO account and allows you to analyze your site, one page at a time. On the Pages menu, select a page and then click the Analyze button. Alternatively, you can edit a page and utilize the Analyze button found on each of the edit pages. There is also an Analyze button on the Preview toolbar that is shown when you are previewing your site.

    The SEO includes the following Tools:

    Broken Link

    Under the Stats menu, Broken Links submenu, you can see what requests have been made to your site that could not be fulfilled.

  40. As most of you are probably aware, the power behind having your own domain name when dealing with an e-commerce site is powerful. A domain name can build credibility to your site, and can make it easier to remember for repeat customers. At StoresOnline, we make it easy and convenient to purchase and maintain a domain name. Most domain names can be registered for as much as $20.00/year, and as of today, the cost is $9.00/year.

    We encourage our merchants to use Private Domain Name registration, which is similar to being unlisted in the phonebook.
  41. My thoughts this week have turned to the Holiday rush. I heard a news report over the weekend that talked about how Black Friday was so very important to traditional brick and mortar stores, but how the following Monday and up until the day or so before the Christmas Holiday, most of the attention from those who would rather avoid the holiday rushes and traffic turn to the Internet.

    This is where you online merchants come in. By following the steps that we have outlined in Merchant Services, including the article that I highlighted last week, titled "Taking the Plunge", among all of the other sources, everybody will be able to get their sites marketed specifically to the holiday crowds.
  42. In last weeks posting, we talked about getting started – this week, we’ll expand on that, and I’ll introduce a new article that we have just put into Merchant Services which goes hand-in-hand with the concept of “Taking the Plunge.”

    Are you nervous about getting started? Have you ever heard the term “take the plunge”? Rest assured, in customer service we hear from people from all walks of life who are in various stages of getting started. In Merchant Services, if you click on “Creating Your Website (Version 1.
  43. The following Payment Processors are available on StoresonlinePro:

    BuyLine View entire article
  44. Getting started in just about anything that you do, sometimes seems to be the hardest part. Marketing one's business is certainly not something that you can put together in just a few minutes, but there is no need to worry. We can help with some ideas on the best way to get started with StoresOnline.

    We have built an extensive library of articles and tutorials into our Merchant Services section, and would invite you to check out the following articles, as they deal directly with getting started.
  45. Often times, we are asked how to add a link to a single word inside a paragraph. There are a couple of different ways. I'll break them down for our customers using Stores Online 4.0 Product and those who are using Stores Online Pro.

    Stores Online 4.0

    When you come across an element that will allow you to use HTML in order to put your link in, you can use the "Format" button that is at the bottom of the screen. Once you have clicked on the Format button, you will see what we call a WYSIWYG editor.
  46. Getting visitors to your website is only half the battle. To be effective, your website has to be structured to help visitors find their way around easily. If it isn't, visitors will click on to some other site and never give yours a second thought. Yet, all it takes is some careful planning to make sure your visitors can find their way around without too much difficulty. This planning and testing process is called "Web Site Usability".

    Web Site Usability is the balancing of information and aesthetics.
  47. The eNETS SFA processor has been added to the StoresOnlinePro platform. The new eNETS SFA processor features traditional credit card processing with the added benefit Verified by Visa for cardholders who have activated their cards for Verified by Visa (see http://www.verifiedbyvisa.org).
  48. Welcome to the Customer Service Blog. This area of Stores Online will give me the opportunity as the Director of Customer Service to highlight some of our customers most frequently asked questions. Each week I will address a couple of the most common questions we get in Customer Service which should answer the questions that most of our merchants have. I will be posting our first question in the next couple of days. Until then - have a great day!
  49. We have improved our Variation Conflict capabilities.

    Variations represent different options customers can choose when ordering a product. For example, a website selling t-shirts might offer the same shirt in several sizes and colors with different collars. In this case, size, color, and collar style would be variations for the product.

    Variation conflicts represent product options that are NOT available. For example, if you carry red, blue, yellow, and green shirts, and you have sizes large, medium, and small, but you do not carry the red shirt in the medium size, then you would want to set up a variation conflict so customers cannot purchase a medium-red shirt.
  50. Website Payments Pro by PayPal is now available! With a Website Payments Pro Business account, you can accept credit cards just like ECI or Authorize.net as well as accepting regular PayPal payments.
  51. We have made some changes to the Publishing system to address recent publishing issues. We have added a new status indicating the "Building" of the Publish files.

    Publishing Status Progression: